Shipping policy

Processing Time

All orders are packed and shipped within 1-3 business days. During drop/ peak periods, please allow an extra 1-2 days. 

Shipping Rates

We ship within Australia and internationally from Burleigh Heads, Australia. Shipping costs are calculated at checkout based on your destination.

International Orders

Please note that international orders may be subject to customs duties, import taxes or other fees once they arrive in the destination country. These charges are determined by local custom authorities and are the responsibility of the customer. Delivery times may vary depending on customs processing.

Delivery Time

Delivery times vary depending on your location, but are usually:

Australia

• Standard 3-8 business days 
• Express 1-3 business days 

International

• New Zealand 5-9 business days
• United States and Canada 5-10 business days 
• United Kingdom 4-8 business days 

(These are estimates provided by Australia Post and may vary)

Tracking

Once your order has been shipped, you will receive an email with your tracking number.

Lost or Delayed Parcels

If your parcel is significantly delayed, please contact us at hello@milkmob.com.au and we will assist in lodging an enquiry with the courier.