Shipping and Returns Policy
We hope you love your Milk Mob pieces, but if something isn't quite right, we're here to help.
Return Period
You may request a return within 14 days of receiving your order.
Store Credit Only
All approved returns will be issued as store credit in the form of a gift card. We do not offer refunds for change of mind, incorrect sizing, or personal preference.
Store credit has no expiry and can be used storewide.
Eligibility for Returns
To be eligible for store credit, items must be:
- Unworn
- Unwashed
- Free from marks, stains or odours
- With all original tags attached
- In original condition and packaging
Non-Returnable Items
- Sale items
- Items purchased with a discount code over 20%
- Personalised items
- Gift cards
Exchanges
We do not offer direct exchanges. If you need a different size, please return your item for store credit and place a new order using the credit.
Faulty Items
If you receive an item that is faulty, damaged or incorrect, please contact us at hello@milkmob.com.au within 7 days with photos and your order number. Faulty items will be replaced, repaired or refunded in accordance with Australian Consumer Law.
Return Shipping
Return postage is the customer's responsibility unless item is faulty.
Processing Time
All orders are packed and shipped within 1-3 business days. During drop/ peak periods, please allow an extra 1-2 days.
Shipping Rates
We ship Australia-wide from Tweed Heads, NSW. Rates are calculated at checkout based on your location and chosen delivery speed.
Delivery Time
Delivery times vary depending on your location, but are usually:
- Standard 3-8 business days
- Express 1-3 business days
(These are estimates provided by Sendle/ Aus Post)
Tracking
Once your order has been shipped, you will receive an email with your tracking number.
Lost or Delayed Parcels
If your parcel is significantly delayed, please contact us at hello@milkmob.com.au and we will assist in lodging an enquiry with the courier.